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Return Policy

Last Updated: 07/10/2024
At Friendlyecofireplaces, we want you to be completely satisfied with your purchase. If you’re not
entirely happy with your order, our return policy is here to help.

Returns Overview

  • You may return items within 30 days of receipt for a full refund or exchange.
  • All returned items must be unused, in their original packaging, and in a resalable condition.
  • Some items may be subject to specific return conditions, which will be detailed on the
    product page.

How to Initiate a Return

  1. Contact Us: Email our customer service team at friendlyecofireplaces@gmail.com with your
    order number and the reason for the return.
  2. Return Instructions: We will provide you with a return authorization and instructions on how to send your item back.
  3. Pack the Item: Ensure the item is securely packaged to avoid damage during transit.

Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong item sent, defective item), we will
    cover the return shipping costs.
  • If you are returning an item for any other reason, you will be responsible for the return
    shipping costs.

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or
    rejection of your refund.
  • If approved, your refund will be processed to the original method of payment within 14
    days.

Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process
    and place a new order for the desired item.

Non-Returnable Items

  • Some items, such as customized products or gift cards, may not be eligible for return. This
    will be clearly stated in the product description.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately with photographic
    evidence. We will work to resolve the issue promptly.

Contact Us

If you have any questions about our return policy, please don’t hesitate to reach out:

  • Address: 17 Diamond Jubilee Way, New Edlington, Doncaster, DN12 1DU United Kingdom
  • Email: friendlyecofireplaces@gmail.com
  • Phone: +447704412246